Return Policy

Customers have up to 15 days to return a product from the day the invoice has been issued. All returns must first be approved by Natali Products’ customer service. The approval process may take between 1 to 2 business days.

No returns on used products, equipment or special orders. For sanitary reasons, there will be no returns on implements, nail polishes, skincare, makeup, or fiberglass/gel products.

If the parcel is delivered damaged, the customer must mention it on the delivery company document, before signing and taking the parcel. Once opened, if the items inside are damaged, the customer has 48h to make a claim to our customer service.

If an item is missing in the order, or if the wrong item has been placed in the package, the customer has 48h to make a claim to our customer service. After that time, Natali Products will not be held responsible.

How to make a claim:

1. Contact our customer service by phone or by email: +1 800-565-1203 /

2. Provide a picture of the damaged items by email

3. Wait for the approval from our customer service

4. Wait for customer service to contact you to arrange item’s return

When a return is made due to an error made on the customer’s behalf or change of mind, the customer will be responsible for paying return shipping charges. A restocking fee of 15% will also be charged.