General Policies
As a specialty wholesaler exclusive to members of the industry, we are closed to the general public. New users will be requested to demonstrate proof of their connection to the industry and may be denied access to the site, or purchasing certain items without such proof.
Prices & Payments
All prices are subject to change due to possible supplier price change or fluctuation in currency exchange. In case of a significant increase, we will notify you prior to shipping. NSF cheques will be subject to a $25 service charge.
Taxes
Prices do not include GST, PST, or HST. Appropriate taxes will be added to orders.
For the USA and international orders, duties, taxes, VAT, and applicable import fees are not included in the delivery cost. These fees are determined by customs authorities according to the destination country, value and class of goods, and they are the sole responsibility of the recipient. These costs will be billed to you by the carrier upon determination.
Shipping
Canada:
- Free Shipping across Canada for skincare & makeup orders over $500.
- Orders consisting of skincare & makeup only under $500 will be charged a flat rate shipping fee of $18.75.
- Custom rates apply to all other orders outside Toronto GTA.
- Natali Products will select a reputable carrier on the customer’s behalf unless specified otherwise.
- All carriers usually make one delivery attempt during your posted open hours. If no one is present to receive the order during your posted open hours the order is then available for pick up at a carrier's location or smart hub in your area. In case your order is returned to our warehouse there will be a charge for any additional delivery attempt.
For the Toronto GTA only:
- Orders over $500 including heavy items such as wax, liquids/gels in gallons, etc, will have a flat rate shipping fee of $15.
- Orders of furniture and Equipment include delivery and assembly/set up have flat shipping cost applied as below:
Small furniture and lamps $25
Medium furniture and Equipment $60
Large furniture $125
- Natali Products will make one delivery attempt during your posted open hours. If no one is present to receive the order we will return the order to our warehouse and there will be a charge for any additional delivery attempt.
- Customers are always welcome to pick up their orders for free and we will be happy to load it into your vehicle.
USA:
Orders for the USA have custom shipping rates. Our Customer Service will contact you to discuss the quote prior to shipping.
Note: If an item goes out of stock after your order has been placed the out-of-stock item will be canceled from your order. All in stock items in your order will be shipped and canceled items will be shown on your invoice. If your initial order qualified for free shipping but part of your order was canceled by Natali Products the order will still ship for free. If you would like to be notified when the item is back in stock, please view the product’s page on our website and select ‘Subscribe for Back in Stock Alert’.
Receiving
If the order is delivered by courier and no one is home, an "attempted delivery notice" is left and another attempt will be made the following day. If the 2nd delivery attempt is unsuccessful, the package will be left at the nearest courier terminal and the customer will be responsible for picking up at their convenience.
Products leaving our warehouse are subject to 2 inspections before being shipped.
Please check the number of boxes and note any damages before signing for the product. Inform the driver of any damages. Keep original cartons and packaging in the instance where claims need to be made. Please carefully inspect the shipment and products upon their arrival. Missing or damaged shipments must be reported within 48 hours of receiving them.
Returns
Customers have up to 15 days to return a product from the day the invoice has been issued. All returns must first be approved by Natali Products’ customer service. The approval process may take between 1 to 2 business days.
No returns will be accepted on used products, equipment, special orders, or when allergies occur due to product purchase/use. For sanitary reasons, there will be no returns on implements, nail polishes, skincare, makeup, or fiberglass/gel products.
If the parcel is delivered damaged, the customer must mention it on the delivery company document, before signing and taking the parcel. Once opened, if the items inside are damaged, the customer has 48h to make a claim to our customer service.
If an item is missing in the order, or if the wrong item has been placed in the package, the customer has 48h to make a claim to our customer service. After that time, Natali Products will not be held responsible.
How to make a claim:
1. Contact our customer service by phone or by email: +1 800-565-1203 / sales@nataliproducts.com
2. Provide a picture of the damaged items by email
3. Wait for the approval from our customer service
4. Wait for customer service to contact you to arrange item’s return
When a return is made due to an error made on the customer’s behalf or change of mind, the customer will be responsible for paying return shipping charges. A restocking fee of 15% will also be charged.
Backorders
Backorders are subject to our standard shipping policy. To save on shipping costs, please add backordered items to your next order.
All prices are in Canadian Dollars for items shipped within Canada.
For items shipped outside of Canada, prices are in US Dollars.
Disclaimer
User Agreement:
Natali Products Inc., its owners and employee(s) will not be held responsible for any results obtained from the purchase of any products or equipment. Customers are advised to conduct their own tests to determine efficacy, safety and suitability of purchased skin/nail care products or equipment. We will not be held responsible for irresponsible use of our products or equipment. Any information regarding the description of the products or step by step instruction are at the discretion of the customer and can only be recognized as educational information.
By acknowledging this contract and using this site, you accept without limitation all the terms and condition listed above in this User Agreement. You hereby waive all claims against Natali Products Inc. and its owners/employees arising from your use of this site, the information it contains and the products it sells.
Privacy Policy
This is the website of Natali Products Inc.
Our address is:
1181 Finch Avenue West, Unit 8
Toronto, Ontario
M3J 2V8, Canada
For sales and customer support, we can be reached by email at sales@nataliproducts.com or by phone at 416-661-8015. For technical/website support you can reach us by phone.
Information
Our web server collects the domain name of visitors, the email addresses of those who communicate with us via email, information on what pages visitors access or visit and information volunteered by the customer (surveys, site registrations or payment information).
The information we collect is used for internal review and content improvements, as well as to notify customers about updates to our website and contact them for marketing purposes. This information is discarded afterwards. We do not offer visitors the ability to have factual inaccuracies corrected in the information we hold. However, registered customers may change their account information at any time by logging into the site with their login information, contacting us by email or contacting us by phone.
Contact
If you no longer want to receive emails regarding new products and promotions, please click the Unsubscribe button at the bottom of the email.
We do not share your information with any third parties, other than the shipping companies that ship your products to the address provided when ordering.
If you provide us with your postal address online, you may receive periodic mailings from us with information on new products, services or upcoming events. If you do not wish to receive this mail, please Unsubscribe or let us know by calling or emailing us.
Those who provide us with their phone numbers online will only receive phone calls regarding orders they have placed.
We may use customer information for new, unanticipated uses not previously disclosed in our privacy policy. If our information practices change, we will notify you of the policy change and provide you with the ability to opt out.
Customers may prevent their information from being used for purposes other than which it was originally collected. Please email or call us to let us know.
Third Parties
- We do not provide site visitors with access to information we have collected.
- We do not partner with any ad server companies.
- We do not set any cookies.
Security
When we transfer or receive certain types of sensitive information (financial, health, etc.), we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses, phone number, or email.